Frequently Asked Questions

PaymentPing uses multiple methods to detect payments, in order of reliability:

1. Stripe Payments - When clients pay via the Stripe link in your invoice, we detect the payment instantly and automatically mark the invoice as paid.

2. Gmail Integration - If you connect your Gmail account, we can scan for Interac e-Transfer deposit notification emails and automatically match them to invoices.

3. Email Forwarding - Set up a simple forwarding rule to send your Interac emails to your unique PaymentPing address. Works with any email provider.

4. Pre-Reminder Check - If you don't use any auto-detection method, we'll email you the evening before each reminder with a chance to mark invoices as paid.

Not if you use Stripe or have Gmail/email forwarding set up - these methods detect payments automatically.

For e-transfers without auto-detection, we email you a digest the evening before every scheduled reminder. You have about 15 hours to click "Mark Paid" on any invoice that's been paid. If you don't respond, reminders send automatically in the morning (or if you've enabled "Require Confirmation" mode, they won't send without your approval).

Set up email forwarding! We give you a unique PaymentPing email address (like payments-abc123@payment-ping.com). Just create one forwarding rule in Outlook/your email client to forward Interac deposit notifications to that address. It takes about 2 minutes to set up and works with any email provider.

By default, reminders still send on schedule - we assume you want them to go out unless you explicitly mark an invoice as paid.

However, you can change this behavior in Settings. Enable "Require my confirmation" mode and reminders will only send if you explicitly confirm them in the digest email. This gives you complete control but requires you to check the digest email regularly.

Yes! Your invoice emails include both options:

- A Stripe payment link for immediate online payment (automatically detected) - Your e-transfer email address and instructions (detected via Gmail integration or email forwarding)

Clients can choose whichever method they prefer, and PaymentPing will detect either one.

When an invoice goes past its due date, PaymentPing automatically sends friendly payment reminders to your client. You can customize:

- Which days to send reminders - e.g., Day 1, 7, 14, 30 after due date - What time to send - e.g., 9:00 AM in your timezone - The email content - customize templates for each reminder stage

Reminders stop automatically once an invoice is marked as paid.

Yes! Go to Dashboard > Templates to customize your reminder emails. You can use variables like {clientName}, {invoiceNumber}, {amount}, {dueDate}, and {businessName} to personalize each email.

Pro users can also customize branding colors and add their business logo.

1. Sign up for a free account 2. Add your clients and create your first invoice 3. Send the invoice - clients receive a professional email with PDF attachment 4. PaymentPing tracks the due date and sends reminders automatically 5. Once paid, mark it as paid (or let auto-detection handle it)

That's it! Your invoices now have automatic follow-up built in.

Yes! The free plan includes: - Up to 5 active clients - Unlimited invoices and quotes - Standard reminder schedule (Day 1, 7, 14, 30) - Pre-reminder digest emails

Pro plans add custom reminder schedules, branding options, Gmail integration, and more.

Yes, you can cancel your subscription at any time. Your account will remain active until the end of your billing period, then revert to the free plan.

We accept all major credit cards (Visa, Mastercard, American Express) through Stripe. Your payment information is securely processed and never stored on our servers.