Frequently Asked Questions

PaymentPing detects payments two ways:

1. Stripe Payments - When clients pay via the Stripe link in your invoice, we detect the payment instantly and automatically mark the invoice as paid.

2. Pre-Reminder Check - For payments made outside Stripe (like Interac e-Transfer), we email you the evening before each scheduled reminder so you can mark any paid invoices before the reminder goes out.

If they pay through the Stripe link, no - we detect it instantly and stop reminders automatically.

For payments made outside Stripe (like e-transfer), we email you a digest the evening before every scheduled reminder. You have until the next morning to click "Mark Paid" on any invoice that's already been paid. If you've enabled "Require Confirmation" mode in Settings, a reminder only goes out if you didn't stop it in that digest.

By default, reminders still send on schedule - we assume you want them to go out unless you explicitly mark an invoice as paid.

However, you can change this behavior in Settings. Enable "Require my confirmation" mode and reminders will only send if you explicitly confirm them in the digest email. This gives you complete control but requires you to check the digest email regularly.

Yes. Your invoice emails can include a Stripe payment link for instant online payment alongside your own e-transfer details. Stripe payments are marked paid automatically; for e-transfers you confirm payment from the pre-reminder digest the evening before each reminder.

When an invoice goes past its due date, PaymentPing automatically sends friendly payment reminders to your client. You can customize:

- Which days to send reminders - e.g., Day 1, 7, 14, 30 after due date - What time to send - e.g., 9:00 AM in your timezone - The email content - customize templates for each reminder stage

Reminders stop automatically once an invoice is marked as paid.

Yes! Go to Dashboard > Templates to customize your reminder emails. You can use variables like {clientName}, {invoiceNumber}, {amount}, {dueDate}, and {businessName} to personalize each email.

Pro users can also customize branding colors and add their business logo.

1. Start your free 14-day trial (no credit card required) 2. Add your clients and create your first invoice 3. Send the invoice - clients receive a professional email with PDF attachment 4. PaymentPing tracks the due date and sends reminders automatically 5. Once paid, mark it as paid (or let auto-detection handle it)

That's it! Your invoices now have automatic follow-up built in.

Yes - every account starts with a 14-day free trial, no credit card required. The trial is the full Pro plan: unlimited clients, your logo and brand colour on quotes and invoices, and your own reminder schedule. After 14 days, pick a plan to keep going:

- Starter ($15/mo) - up to 5 clients - Pro ($29/mo) - unlimited clients, custom branding, custom reminder schedules - Pro+AI ($49/mo) - everything in Pro plus AI expense categorization and tax estimates

Yes. You don't have to move your invoicing over. Add the invoice number, amount, due date and client to PaymentPing and it sends the reminders for that invoice on your schedule.

There's no automatic sync with FreshBooks or QuickBooks yet, so each invoice is added by hand, and when it's paid you mark it paid in PaymentPing (the evening digest before each reminder has a one-click "Mark Paid" link for this).

Yes, you can cancel your subscription at any time. Your account stays active until the end of your current billing period.

We accept all major credit cards (Visa, Mastercard, American Express) through Stripe. Your payment information is securely processed and never stored on our servers.