Contact & Support
Need help? Have a question? We're here to help you get the most out of PaymentPing.
Email Support
Send us an email and we'll get back to you within 24 hours (usually much faster).
support@payment-ping.comDocumentation
Check out our help docs for guides, tutorials, and answers to common questions.
View Help CenterCommon Questions
How do I get started with PaymentPing?
After signing up, complete the onboarding checklist on your dashboard. Add your business info, create your first client, and send your first quote. It takes less than 5 minutes!
What payment methods do you accept?
PaymentPing uses Stripe to process payments. Your clients can pay with credit/debit cards. You can also include e-transfer instructions in your invoices for Canadian clients.
Can I cancel my subscription anytime?
Yes! You can cancel your subscription anytime from your dashboard settings. No cancellation fees. Your data will be retained for 30 days after cancellation in case you change your mind.
How do automatic reminders work?
PaymentPing automatically sends reminder emails to clients when invoices are overdue. You can customize when reminders are sent (1, 7, 14, or 30 days) and edit the email templates to match your brand voice.
Is my data secure?
Yes. We use industry-standard encryption (HTTPS/TLS), secure cloud hosting (Vercel, Supabase), and follow best practices for data protection. Payment processing is handled by Stripe (PCI-DSS Level 1). We don't store credit card numbers. See our Privacy Policy for details.
Still Need Help?
Can't find what you're looking for? Email us at support@payment-ping.com and we'll help you out.
Response time: We aim to respond within 24 hours on weekdays. For urgent payment issues, please include "URGENT" in your subject line.